Sign into Portal
Return to


The information and tools you need to quickly resolve issues

Subscribe to the Kofax Technical Support News RSS Feed


Lifecycle Support Policy

The Kofax Software (Support) Lifecycle Policy was updated in October 2017. This updated policy will take effect upon renewal of your Maintenance. You can find the new policy document and a list of frequently asked questions and answers on our Support Details webpage.


Kofax Products' License Management

Kofax Product License Activation

Web page providing Kofax customers the ability to manually activate their licensing by using the activation code obtained from this Web page with their product's Manual Activation option (this includes VRS Elite standalone and License Server licenses.) Do not use this link for VRS 4.x standalone licenses. The VRS 4.x standalone products have their own license management link below.

Temporary License Activation

Web page providing a temporary Activation Code to address the following needs.

NOTE: Do not use this link for VRS 4.x licensing: the VRS 4.x product has its own license management link below.
  • Volume Increase
  • Date Rollback
  • Evaluation Date
  • Move Software License

Kofax Express License Management

Web page containing hyperlinks for Kofax Express product registration, activation, and deactivation.

VRS Standalone License Management

Web page containing hyperlinks for VRS 4.x standalone product registration, activation, and deactivation.


Scanner Configurator

If you're a reseller, vendor, or knowledgeable user looking for the most detail about scanner compatibility and configuration for Kofax products, you've come to the the right place. The Kofax Scanner Configurator lets you explore recommended and other configurations of Kofax products with popular production scanners. (If you're looking for general product information, start with our Software page.)

Visit the Kofax Scanner Configurator

Note: The Kofax Scanner Configurator includes information about legacy products that are not part of the current Kofax product line-up. If you have questions about compatibility with an older application, please contact your application vendor or Kofax for more information.

Compatibility with Latest Product Versions

Kofax Capture supported scanners:

Kofax Capture version 11.0
Kofax Capture version 10.2
Kofax Capture version 10.1
Kofax Capture version 10.0
Kofax Capture version 9.0

Kofax Front Office Server supported scanners:

Kofax Front Office Server 4.1
Kofax Front Office Server 4.0
Kofax Front Office Server 3.5
Kofax Front Office Server 3.0

Kofax Express supported scanners:

Kofax Express 3.2
Kofax Express 3.1
Kofax Express 3.0
Kofax Express 2.5

Want more information from the scanner manufacturers themselves?

Click a link to go to a vendor's Web site:

Avision Canon Epson
Fujitsu HP InoTec
Kodak Alaris Panasonic Plustek
Ricoh Visioneer