The systems that still run many businesses weren’t designed for the speed, collaboration, adaptability and self-service capabilities required to satisfy your connected, digitally-savvy customers. The anytime, anywhere, multichannel experience consumers are receiving from popular global entertainment platforms and online retailers is often the standard to which your business will now be held.
To compete in this new reality and become a more digital business, you must engage with customers in ways that feel simple, connected and intuitive. This is especially important in the First Mile™—those information-intensive initial interactions that can make or break a customer’s first impression of your business, such as onboarding, mortgage or loan origination, insurance claims processing and new policy applications, accounts payable, student transcript processing, citizen benefits enrollment and more. By making these meaningful interactions seamless and straightforward, you can set the stage for enduring and profitable customer relationships.
Building a strong foundation for transforming these critical processes of engagement is now possible by combining multichannel capture, process management, information integration, customer communications, mobility, e-signature, and process intelligence and analytics capabilities in a single, scalable platform. Kofax TotalAgility® Platform dramatically simplifies the First Mile of business. By bringing together your disparate technologies into a modern, mobile-first, omnichannel platform, you can develop and deploy intelligent business processes—specialized, highly adaptable, mobile-enabled applications designed for engaging your customers. And you can create a seamless, real-time link between your customer-facing systems of engagement and the internal systems of record that run your business, minimizing the need to modify enterprise applications, systems or repositories.
A friction-free First Mile, and subsequent mutually beneficial engagements throughout a business process and over the customer lifecycle, can result in a sustainable competitive advantage, reduced operating costs and loyal, satisfied customers over the long term.
Optimize the Customer Experience and Provide a Higher Level of Service
Deliver fully digital customer engagement interactions anytime, on any device, from virtually anywhere. Connect with your customers in the manner they prefer through responsive, dynamic service processes and with content that is unique to them—encompassing document capture and processing, process status, confirmations, approvals, exception resolutions, obtaining trailing documents, and changes requiring attention.
Reduce Operating Costs and Drive Revenue Via Customer Self-Service
Enable better First Mile processes without the need for labor- and cost-intensive modifications to legacy applications. The open platform architecture enables intelligent business processes and integrates easily with existing systems, and you can deploy at your own pace, either on-premise or in the cloud. Reduce error-prone manual document processing and latency while improving customer satisfaction; by embracing a digital self-service model, you can provide your customers with the control and functionality they want, anytime and anywhere, while minimizing costs and increasing your profitability.
Increase Responsiveness and Streamline Decision-Making
Optimize the connection between your systems of engagement and systems of record. Information and documents collected from customers, suppliers, third-party services and internal systems can be processed “straight-through” or presented to knowledge workers in an integrated way to streamline human decision-making. Leverage the power of near real-time content and process data analytics to make faster, more informed decisions, and empower your workers to instantly change an in-flight process without IT assistance for better, faster and more responsive service.