Kofax offers a thirty-day money back guarantee for the purchase price on all retail products, beginning on date of purchase.
If you purchased your product online on Kofax.com, please click here for a refund request.
If you purchased your product from a retail location or other online retailer, contact Customer Service at 1-678-631-6202 for a Return Merchandise Authorization (RMA) number for return. Proof of payment is required. Please allow 6-8 weeks for refund.
Our 90 Day Support Warranty
Kofax customers receive unlimited Technical Support access for the first 90 days of Product Ownership. Access is limited to problems or issues experienced during installation, setup, configuration, reinstallation (not including data recovery) and during normal usage.
Hardware configuration must meet the system requirements for the software. See the User’s Guide specific to the Kofax Desktop Software for system requirements. The 90-day Desktop Support Warranty is effective upon the earlier of product registration or activation.
Beyond 90 days, support is only available for current and one version prior to the current version software. Support is not provided for products more than one version behind the current version, or have reached end of life.
Support during the first 90 days of Product Warranty is Free. Click here to view per-question rates beyond 90 days.
From time to time, Kofax will release bug-fix only software updates to remedy issues with our Desktop products. Bug-fixes are provided free of charge as a download from within the Desktop Software and/or from the Kofax website.
Enterprise & Volume Licensing Customers
Kofax Customer Support provides post-sale support to Volume Licensing customers and partners. This includes Maintenance & Support contracts, Reseller or Distribution Agreements.