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Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy.


The 3rd annual Middle East RPA & Intelligent Automation forum, taking place from 19-20 February 2019 in Dubai, UAE, will gather Heads of Process Improvement, Heads of IT Enablement and Heads of Shared Services from across the financial services, travel & tourism, retail, telecommunications and FMCG industries to address challenges, opportunities and lessons learned in implementing RPA and how the introduction of Intelligent Automation can take their journey to the next level.


How are you balancing cost-effectiveness with continuous improvement in your organisation? For shared services, this is a never-ending conversation. The challenges presented by partnership working and cultural change, keeping up with the latest developments in RPA and other technologies and their implications, all while delivering a simple and modern user experience cannot be understated.


In 1 Day, 25 Cross-Sector OpEx Directors Reveal How To Engage People & Change Cultures To Drive Operational Excellence.


July 29 - July 1, 2019

From robotic implementation to cognitive automation: Master your RPA and AI strategy by learning from the world’s best pioneers.

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