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The information and tools you need to quickly resolve issues

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Notice of Telephone Maintenance

The Kofax Technical Support telephones will be undergoing maintenance and be unavailable in Denmark & Portugal on Tuesday, October 21, 2014 from 19:30 p.m. to 02:30 a.m. CET and again in Denmark & Portugal on Saturday, October 25, 2014 from 07:00 a.m. to 17:30 p.m. CET.

If you call into one of these country’s Technical Support telephone numbers (+45 43 23 11 55 or +351 21 041 5910) and receive a continuous dial tone with no opportunity to leave a voice message, please refer to the Kofax Support - Detailed Contact Information document, located on the Support Details Web page and call one of the other EMEA Region’s telephone numbers

We sincerely apologize for any inconvenience this may cause.

 

Kofax Products' License Management

Kofax Product License Activation

Web page providing Kofax customers the ability to manually activate their licensing by using the activation code obtained from this Web page with their product's Manual Activation option (this includes VRS Elite standalone and License Server licenses.) Do not use this link for VRS 4.x standalone licenses. The VRS 4.x standalone products have their own license management link below.

Temporary License Activation

Web page providing a temporary Activation Code to address the following needs.

NOTE: Do not use this link for VRS 4.x licensing: the VRS 4.x product has its own license management link below.
  • Volume Increase
  • Date Rollback
  • Evaluation Date
  • Move Software License

Kofax Express License Management

Web page containing hyperlinks for Kofax Express product registration, activation, and deactivation.

VRS Standalone License Management

Web page containing hyperlinks for VRS 4.x standalone product registration, activation, and deactivation.

Forums

Visit the Kofax Forums

Scanner Configurator

If you're a reseller, vendor, or knowledgeable user looking for the most detail about scanner compatibility and configuration for Kofax products, you've come to the the right place. The Kofax Scanner Configurator lets you explore recommended and other configurations of Kofax products with popular production scanners. (If you're looking for general product information, start with our Software page.)

Visit the Kofax Scanner Configurator

Note: The Kofax Scanner Configurator includes information about legacy products that are not part of the current Kofax product line-up. If you have questions about compatibility with an older application, please contact your application vendor or Kofax for more information.

Compatibility with Latest Product Versions

Kofax Capture supported scanners:

Kofax Capture version 10.1
Kofax Capture version 10.0
Kofax Capture version 9.0

Kofax Front Office Server supported scanners:

Kofax Front Office Server 4.0
Kofax Front Office Server 3.5
Kofax Front Office Server 3.0

Kofax Express supported scanners:

Kofax Express 3.1
Kofax Express 3.0
Kofax Express 2.5

Want more information from the scanner manufacturers themselves?

Click a link to go to a vendor's Web site:

Avision Canon Epson
Fujitsu HP InoTec
Kodak Panasonic Plustek
Ricoh Visioneer