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Important change to Technical Support for Perceptive portfolio products

As of 8:00 p.m. EST, on Friday, December 15, 2017, the Kofax Customer Portal will no longer be used to provide technical support for the Perceptive portfolio products acquired by Hyland, including Perceptive Content (formerly ImageNow), Perceptive Intelligent Capture (formerly Brainware), Acuo VNA, PACSgear, Claron, Nolij, Saperion, Pallas Athena and ISYS.

All Perceptive support Cases are in the process of being migrated to Hyland Community, Hyland's customer support portal, with an expectation of completion by 3:00 a.m. EST on Monday, December 18, 2017. We will provide an update via email once the migration is complete.

If you require support during this migration period, technical support is still available. Please contact Hyland Technical Support via phone.

Thank you in advance for your patience during the migration.


Technical Support Holiday Notice

As the holidays approach we’d like to pass along to our customers our wishes for a happy holiday season and a successful new year. At the same
time, we wish to remind our customers that Kofax employees across the globe will be taking some time off to be with our families during this
special time of year.

Please visit the Kofax Technical Support Holidays webpage for a list of regional holidays during which Kofax offices will be closed in your area.  

Kofax Products' License Management

Kofax Product License Activation

Web page providing Kofax customers the ability to manually activate their licensing by using the activation code obtained from this Web page with their product's Manual Activation option (this includes VRS Elite standalone and License Server licenses.) Do not use this link for VRS 4.x standalone licenses. The VRS 4.x standalone products have their own license management link below.

Temporary License Activation

Web page providing a temporary Activation Code to address the following needs.

NOTE: Do not use this link for VRS 4.x licensing: the VRS 4.x product has its own license management link below.
  • Volume Increase
  • Date Rollback
  • Evaluation Date
  • Move Software License

Kofax Express License Management

Web page containing hyperlinks for Kofax Express product registration, activation, and deactivation.

VRS Standalone License Management

Web page containing hyperlinks for VRS 4.x standalone product registration, activation, and deactivation.


Scanner Configurator

If you're a reseller, vendor, or knowledgeable user looking for the most detail about scanner compatibility and configuration for Kofax products, you've come to the the right place. The Kofax Scanner Configurator lets you explore recommended and other configurations of Kofax products with popular production scanners. (If you're looking for general product information, start with our Software page.)

Visit the Kofax Scanner Configurator

Note: The Kofax Scanner Configurator includes information about legacy products that are not part of the current Kofax product line-up. If you have questions about compatibility with an older application, please contact your application vendor or Kofax for more information.

Compatibility with Latest Product Versions

Kofax Capture supported scanners:

Kofax Capture version 11.0
Kofax Capture version 10.2
Kofax Capture version 10.1
Kofax Capture version 10.0
Kofax Capture version 9.0

Kofax Front Office Server supported scanners:

Kofax Front Office Server 4.1
Kofax Front Office Server 4.0
Kofax Front Office Server 3.5
Kofax Front Office Server 3.0

Kofax Express supported scanners:

Kofax Express 3.2
Kofax Express 3.1
Kofax Express 3.0
Kofax Express 2.5

Want more information from the scanner manufacturers themselves?

Click a link to go to a vendor's Web site:

Avision Canon Epson
Fujitsu HP InoTec
Kodak Alaris Panasonic Plustek
Ricoh Visioneer