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Support

The information and tools you need to quickly resolve issues

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New Support Tools Coming!

There are new Kofax Technical Support tools coming soon. For current details, please go to the Upcoming Technical Support Tools Information webpage.

 

Service

Self-service Support:

Kofax Products' License Management

Return Merchandise Authorization (RMA) Information Form

VRS Pay-Per-Case

Lifecycle Policies & End of Support Dates

Kofax Software Lifecycle Policy
A description of product release types and policy on related Support timeline for products.

Kofax Software Lifecycle Policy FAQ
Answers to questions about the new Kofax Software Lifecycle Policy.

Kofax Product Release and Sunset Schedules
Table of Kofax products and their associated Support timeline.

Kofax MFP/Network Scanner Support Policy
A description of MFP/Network Scanner devices that work with relevant Kofax products and policy on their related Support timelines.

Kofax MFP Support Matrix
Table of MFP/Network Scanner devices that work with relevant Kofax products and their associated Support timeline.

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Training

Kofax Training