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Life Cycle Support Policy

Kofax has recently made some important updates to our Life Cycle Support Policy that will take effect when your Maintenance renews. To read all about these changes and review a list of frequently asked questions and answers, please visit our Support website at https://services.kofax.com/support/details/

 

 

         

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Knowledge Bases

Knowledge Base

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Support Commitment

Kofax is committed to providing the highest quality support to its Partners, Resellers, and Customers. Move to the Support Commitment section to learn more.

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Kofax Customer Portal

The Kofax Customer Portal is the online case submission and tracking method available 24x7 for all customers. The Kofax Customer Portal allows eligible contacts to enter new Web-based support Cases, receive responses to their existing Web-based support Cases, and review their existing Web-based support Case history online.

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Key Support Features

  • 24 hour access to the Kofax Knowledge Bases, which contain answers to common problems and known issues
  • Quick response time to initial request
  • Experienced, knowledgeable and customer focused staff
  • Constant communication and updates on open incidents
  • Accelerated response time for production incidents