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Professional Services

Kofax Professional Services (KPS) is dedicated to helping you implement Kofax solutions that meet your business requirements.

Enterprise Solutions

We employ an expert staff skilled in all Kofax technologies, contemporary development tools and the highest level of industry expertise. Our team is well versed in the technical environments within which our products are used, including Microsoft, Oracle and SAP.

Solving a business problem means understanding the global enterprise environment in which the solution needs to work. KPS understands our customers have a range of complex challenges, including:

  • Coordination across a large, global operations staff
  • Processing a significant number of transactions daily
  • Adherence to multiple regulatory statutes in different countries
  • Need to be operational 24x7
  • Integration with existing applications and technology infrastructure

Our implementation approach ensures that our solutions work successfully in the demanding environments into which they’re deployed and that customers have the knowledge needed to manage them.

Our support for enterprise solutions includes:

+   Enterprise Architecture

Designing a resilient and scalable system ensures that you maintain your service levels through both normal business and unexpected peaks. KPS architects will help you design your system to ensure it scales to maintain your service levels.

+   Business Process Re-Engineering

Your business processes must compliment your systems. KPS consultants will analyze your business processes and recommend adjustments so you get the most out of your Kofax investments and ensure that solutions are tailored to each user community.

+   Global Deployment Strategies

Your global business depends on your distributed systems working together optimally. KPS consultants will help you plan your rollout of Kofax technologies across your global enterprise.

+   Ongoing Maintenance

KPS consultants will work with your IT staff to ensure they are equipped with the knowledge and best practices to maintain your Kofax system.


Implementation Services

Expert implementation requires more than product knowledge; consultative advice and guidance are imperative for an effective initiation of services.

Industry Expertise

Kofax Professional Services has developed business expertise in the key verticals where Kofax solutions are frequently deployed. Our knowledge includes:

  • Healthcare: Claims processing including CMS 1500 and UB92. Classification of medical records for both hospitals and healthcare service providers.
  • Mortgage and Financial: Processing of mortgage applications with automatic classification and separation.
  • Invoices: Invoicing processing from initial receipt through to payment adhering to standard reviews and approvals and integrating with the ERP.

Implementation Approach

The KPS implementation methodology is based on industry standard approaches, the specific demands of the BPM, information capture and analytics solution and the needs of our customers.

The standard Kofax implementation follows an iterative, waterfall cadence from Requirements Gathering through to User Acceptance Testing and Production Rollout. Additionally, we support Agile style implementations using a unique combination of a highly productive iterative approach, BPM disciplines and agile techniques to deliver better-performing business processes quickly.

We provide PMP/Prince certified project managers to support engagement.

Kofax implementations are tailored to the client’s individual situation. Options include:

  • Full life cycle implementation of the complete Kofax product suite
  • Single product focused implementation in a new or existing Kofax environment
  • Upgrades of existing Kofax infrastructure
  • Health checks
  • Consultative guidance

Kofax Professional Services can be purchased via:

  • Productized packaged services
  • Implementation frameworks
  • Custom engagement models